Privacy Policy

This privacy policy was updated in February 2019. It may be updated again when necessary.

Who am I?

My name is Nicola Monchy and I am a translator and editor. I operate under the company name SvenFren Translations SARL. I am based in France and as such I am subject to the requirements of the new General Data Protection Regulation, hereinafter GDPR. You can contact me by writing to nicola@svenfren.com or using the contact details on my website.

Why do I process your personal data?

I process your personal data for the following purposes:

  • to issue quotes and invoices for work
  • to provide a translation or editing service requested by you
  • to request a translation or proofreading service on your behalf, and/or
  • to comply with legal requirements.

The personal data I process may include your name, postal address, email address, telephone number and VAT number (including your Swedish personnummer where these are the same). I may also process banking details and other personal information that is sent for the express purpose of translating or editing. All data is processed on password-protected computers with external and up to date anti-virus programs and VPN to ensure security, and cannot be accessed by third parties. I do not disclose your personal data to unauthorised third parties.

I may also process your personal data for certain marketing activities, such as marketing emails and newsletters. When receiving direct marketing, you will always be given an opportunity to refuse further processing for this purpose.

Legal grounds

I process your personal data when necessary and for the purposes described above. The legal grounds for this processing is to complete a contract with you or to take actions which you requested before entering into any such contract (GDPR Art 6.1b). I cannot enter into service contracts without receiving such information. In addition, I have to observe certain legal duties (e.g. due to accounting legislation), so I may also process personal data for this reason (GDPR Art 6.1 c). Finally, I may process your data for marketing purposes, as my legitimate interest in marketing my services overrides your interest in not processing your data for this purpose.

Who else may have access to your personal data?

Your personal data may be processed by my personal data processors (for example, IT service providers, or other subcontractors such as proof-readers, translators or editors). I sign a personal data agreement with all personal data processors before they process your personal data. Other recipients of personal data may also include my accountant or any authorities to which I am obliged to send information.

In some cases, personal data may also be transferred to countries outside of the EU. Such transfers do not occur without prior appropriate protection measures (e.g. by the recipient signing so-called standard clauses unless they are affiliated with the EU -US Privacy Shield).

How long do I keep your personal data?

In cases where my texts contain personal data, I will keep them for 10 years. Should you ask me to erase the texts before this period has expired, I cannot be held responsible for queries or claims relating to the content, as I have no way of verifying the accuracy of the original content. In other cases, I save your personal data for as long as I am required to do so by law (e.g. in accordance with accounting legislation).

Your right to access your data

You may contact me at any time to request access to your personal data, or to ask me to rectify or erase your personal data. You also have the right to request the restriction of processing or object to processing as far as treatment is in accordance with Article 6.1 f (balance of interests). I will take action without undue delay and in any event within one month of receipt of the request.

Your right to lodge a complaint

If you have any concerns about how I process your personal data, please contact me. You also have the right to lodge a complaint with the relevant supervisory authority (www.cnil.fr in France).

Note about cookies

What are cookies?

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device to uniquely identify your browser or device. Cookies remember information about activities on the website to make a user’s visits to the website more enjoyable and valuable by providing a customised experience and recognising a user’s preferences. If a user has chosen to disable cookies on their browser, some of the functionality of the website may be lost. Certain services provided by SvenFren Translations require cookies to be enabled in a user’s browser and cannot be used when cookies are disabled.

What are cookies used for?

Cookies allow a site to know if your computer or device has visited that site before. Cookies can then be used to help understand how the site is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure that what you see is more relevant to you and your interests.

How long will cookies stay on your device?

The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

How to control cookies

Most browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalised to you. It may also stop you from saving customised settings like login information.

How to opt-out or remove cookies

If you do not want to receive cookies, you can change your browser settings on your computer or other device you’re using to access our services. Most browsers also provide a function that lets you review and erase cookies, including all our cookies. Please note, the website will not work properly without cookies. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org, or www.aboutcookies.org.

By continuing to use this website, you consent to my use of cookies as described above. If you have any additional questions about our Cookie Policy, please contact me.